Selling to the Young Ones, Generation Z

Management consultant, blog writer, dreamer

The teens and tweens of today are a cohort of kids that doesn’t have a definitive name yet, however some have dubbed it Generation Z. Generation Z, the largest demographic cohort comprises 25% of the US population (Wikipedia, 2015).  They will start working by 2020 and earning lots of money that need spending. Therefore Generation Z should be taken seriously by retailers who need to know who they are and what their needs, wants and preferences are.

Continue reading Selling to the Young Ones, Generation Z

Please follow and like us:

Shopping Behavior of The Baby Boomers

Management consultant, blog writer, dreamer

If you were born 50 to 70 years ago, you’re a ‘Baby Boomer’. Yes, most of you are still alive and do most of things you did as a youngster, but doing it differently. Retailers should realize that you are different from other generations and therefore behave differently when shopping. If they make your shopping trip a pleasant one, they may find that you (Baby Boomers) can be a profitable customer niche. Similarly can retailers with an online presence achieve more sales and positive word of mouth once they recognize Baby Boomers is a valuable consumer segment.

Continue reading Shopping Behavior of The Baby Boomers

Please follow and like us:

Demographic Segmentation – Dividing the Market by Generations

Management consultant, blog writer, dreamer

Customers of different ages (or generations) behave differently when they go shopping in a store or online. This aspect of human behavior and demographic segmentation are sometimes forgotten by retailers. The market for retailers is in turmoil because of changes in consumer behavior, intense competition and digital disruptions. Subsequently most retailers have to reduce the price of their products to maintain their sale volumes.

Continue reading Demographic Segmentation – Dividing the Market by Generations

Please follow and like us:

How do Customers Respond to Self-Service Technology in Retail Shops?

Management consultant, blog writer, dreamer

Retailers use Self-Service Technology (SST) to make shopping for their customers more convenient. Some retailers even offer a smartphone app that lets customers scan items as they shop. “They pay on their phone, skipping the physical checkout counter entirely” writes Lauren Zumbach, recently in Phys.Org. Is self-checkout a time-saver for customers, or is it just another gadget that can go wrong, or is not understood nor trusted by customers?

Continue reading How do Customers Respond to Self-Service Technology in Retail Shops?

Please follow and like us: