Customer Centricity – Now is the Opportunity to know your Customers Better

Management consultant, blog writer, dreamer

Customer centricity means that retailers should align products and services with the needs of their most valuable customers 1. Said Peter Drucker more than 50 years ago: “it is the customer who determines what a business is, what it produces, and whether it will prosper.”

Continue reading Customer Centricity – Now is the Opportunity to know your Customers Better

Please follow and like us: